Sierra Business Consulting Group

High Speed Voice/Data • I-PAL Online Call Management

I-Pal is a web-based interface fully integrated with Microsoft office Software that allow for individual call management. Every employee has access to I-Pal to utilize and manage all IP3 services. High-quality audio and web conferencing capabilities are delivered through the interface for each of the employees. They can schedule conferences in advance or create them on-demand.

I-Pal Call Management Controls
• Unify Messages
• Set find me/follow me preferences
• View missed, outgoing, and incoming calls
• Place outgoing calls
• View and listen to voicemail messages
• View and store faxes
• Assign speed dial numbers
• Manage personal and company contacts

FAQ’s

Q. Can I keep my current phone numbers if I switch to WTI?
A. Yes. With WTI’s number portability, you can keep existing telephone numbers if you remain within the same calling area.

Q. How long will it take to transfer my telecommunications service to WTI?
A. On average, our installation process takes 30 business days from the time your contract is signed and a survey of your existing facilities has been conducted by one our Service Engineers. Installation time for data products is slightly longer, with 45 business days being our average.

Q. Will I have one point of contact during the install process or will I have to deal with multiple people?
A. A project MGR will be assigned as your single point of contact and will call you to discuss our service delivery milestones approximately one week after your sign your contract. The Project MGR will manage the activities of multiple people throughout the installation process and will be your single point of contact during the installation of your services.

Q. Are all installation fees included in my contract?
A. Occasionally, a third party vendor is needed to facilitate your installation. If so, the role of this vendor will be explained to you during the inspection of your facilities and arrangements can be made to have your Project MGR work with your vendor, although all associated charges will be your responsibility.Q. After service is up and running, who should I call with billing questions or service inquiries?
A. For questions about billing, call Customer Care at 1-888-425-8880. Monday- Friday, 10am – 8pm central time.For service inquiries, call our Customer Technical Support Center 24/7.

Q. If I’m not satisfied, can I change back to my former provider?
A. Absolutely. Pursuant to our Terms & Conditions, you can terminate term agreement and only pay for the service you have used if we materially breach the terms and conditions of our Service Agreement. Furthermore, if within the first 60 days we are not substantially performing up to industry standards and you meet the conditions of our Service Guarantee, you may terminate your Service Agreement and we will reimburse you for all reasonable costs you incur to re-establish service with your previous provider, up to the amount you paid us to install you service with us.